The Logbook module is where you create, administer, and complete the FBT logbooks for your fleet. Follow the below steps to complete FBT Logbooks. Once the logbook has been created, you will be redirected to the Logbook management screen for the new logbook. It will be added to your In Progress logbooks list that is …
This FAQ describes the supported web browsers for the platform. Desktop/Laptop Google Chrome (Windows & Mac) Latest stable version supported Mozila Firefox (Windows & Mac) Latest stable version supported Apple Safari (Mac) Latest stable version supported Microsoft Edge (Windows) Latest stable version supported (limited functionality based on browser performance) …
A device is labelled as offline if it has not communicated with the platform in the last 48 hours. This could be for a number of reasons. For example, the device may not be plugged in properly, someone may have tampered with the device, or it simply may not have cellular reception. In this article, …
A Device Tampering alert is triggered when the Fleetsu telematics device has lost its connection to external power or had its external antenna disconnected in the case of hardwired devices. The device could have lost connection to external power for a number of reasons. In this article, we will provide some quick steps to assess …
What should I do if I receive a Device Tampering alert? Read More »
If you have created a new User for your account and they have not received the Welcome email, firstly have them check that the Welcome Email is not in their Junk/Spam folder If it is not in their Junk/Spam folder nor their Inbox, then you can resend the Welcome Email from User Management Read our …
How do I resend a Welcome email to a new User if they have not received it? Read More »
To be able to edit a users account you must be a System Admin User. If you are not you will need to contact the System Admin User(s) under your account to complete the edit. If you are a System Admin User read our Quick Start Guide – How to edit a Users account details to learn …
How do I edit a Users account details/permissions? Read More »
Application has 5 available User Role levels, each providing increasing levels of access and permissions. The definitions of these Roles are: System Admin Read, Write & Edit permissions for the web app & Manager mobile app Access to all modules enabled under your customer account Full create and edit access across the platform Can log into the …
The devices report many different events that are used for tracking, reporting and notifications. These events are grouped into the following categories: General – normal events used for tracking location, movement and usage e.g. ignition and distance interval events Information – Events that confirm a certain informational event e.g. Fence interaction, GPS Signal Acquired Warning – Important events …
What are the definitions of Event Types & Important Events? Read More »
The device health status displayed provides an insight into the health of your device(s) based on when the platform last received data from the device and the quality of the data event. The Device Health statuses are defined by: Online – Total Online Devices. Number of devices that have communicated at least once in the last …
What are the definitions for Device Health Status? Read More »
The Reminders Notifications report provides you with a report to review the reminders that have been met and associated notifications sent by the platform over a selected date range. This report can be used by your fleet or maintenance teams to review what reminders have been met in the last 7-days for example, assisting with …