Naveen Sivakumar

Supported Web Browsers

This FAQ describes the supported web browsers for the platform. Desktop/Laptop Google Chrome (Windows & Mac)     Latest stable version supported Mozila Firefox (Windows & Mac)         Latest stable version supported Apple Safari (Mac) Latest stable version supported Microsoft Edge (Windows) Latest stable version supported (limited functionality based on browser performance) …

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What should I do if I receive a Device Tampering alert?

A Device Tampering alert is triggered when the Fleetsu telematics device has lost its connection to external power or had its external antenna disconnected in the case of hardwired devices. The device could have lost connection to external power for a number of reasons. In this article, we will provide some quick steps to assess …

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How do I resend a Welcome email to a new User if they have not received it?

If you have created a new User for your account and they have not received the Welcome email, firstly have them check that the Welcome Email is not in their Junk/Spam folder If it is not in their Junk/Spam folder nor their Inbox, then you can resend the Welcome Email from User Management Read our …

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What are the User Type permission definitions?

Application has 5 available User Role levels, each providing increasing levels of access and permissions. The definitions of these Roles are: System Admin; Read, Write & Edit permissions Access to all modules enabled under your customer account Full create and edit access across the platform Can log into Platform Driver Manager; Read, Write & Edit permissions Access …

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What are the definitions of Event Types & Important Events?

The devices report many different events that are used for tracking, reporting and notifications. These events are grouped into the following categories: General – normal events used for tracking location, movement and usage e.g. ignition and distance interval events Information – Events that confirm a certain informational event e.g. Fence interaction, GPS Signal Acquired Warning – Important events …

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What are the definitions for Device Health Status?

The device health status displayed provides an insight into the health of your device(s) based on when the platform last received data from the device and the quality of the data event. The Device Health statuses are defined by: Online – Total Online Devices. Number of devices that have communicated at least once in the last …

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