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How to create a new Mobile App user for the Driver mobile app

Note: You must be a System Administrator to create a new mobile app User under your account. If you are not a System Administrator you will need to contact one in your company to create a new User or to upgrade your User permissions.

Follow the below steps to quickly and easily create a new mobile app User.

  • Proceed to Users
  • In the Users Home screen, click on the New User button to the left of the search bar

  • The Create User dialogue window will display

  • Select the Mobile User from the User Type drop-down menu (See also FAQ: What are the Application User Type permission definitions?)
  • Complete the User Details
    • First Name and Last Name
    • Select the Group for the User;
      • All Assets will enable the User to see all Assets under your Account
      • By selecting a specific Group you will restrict the Users account to only have visibility over that Group
    • Assign any Tags
  • Complete the Login Details; 
    • Email/Username
    • Password – Note: leaving the Password field blank will result in a system-generated password (recommended)
    • Asset Label – Note: When the mobile app user logs into Driver application for the first time a new Asset will be created under your account. If you have left the Asset Label field blank, the User name will be auto-populated as the Asset Label
  • Mobile under Welcome Notification will have been auto-selected when you set the User Type to Mobile User. Input the Users mobile number in the Mobile No. field to ensure they receive the Welcome SMS with a link to download Driver mobile app
  • Click the Create button to create the new User
    • Once you have created the user an Email and SMS will be sent to them included a link to download the appropriate version of the Driver mobile app (Android or iOS) and to set their new password
  • You will now be redirected to the new User screen for the user you have created

  • To return to the User home screen, click on the arrow icon to the left of the Search bar
  • Once created the User will appear in the table on your User home screen
  • Repeat these steps to add additional mobile app users
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