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Supported Web Browsers

This FAQ describes the supported web browsers for the platform. Desktop/Laptop Google Chrome (Windows & Mac)     Latest stable version supported Mozila Firefox (Windows & Mac)         Latest stable version supported Apple Safari (Mac) Latest stable version supported Microsoft Edge (Windows) Latest stable version supported (limited functionality based on browser performance) …

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How do I resend a Welcome email to a new User if they have not received it?

If you have created a new User for your account and they have not received the Welcome email, firstly have them check that the Welcome Email is not in their Junk/Spam folder If it is not in their Junk/Spam folder nor their Inbox, then you can resend the Welcome Email from User Management Read our …

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What are the definitions of Event Types & Important Events?

The devices report many different events that are used for tracking, reporting and notifications. These events are grouped into the following categories: General – normal events used for tracking location, movement and usage e.g. ignition and distance interval events Information – Events that confirm a certain informational event e.g. Fence interaction, GPS Signal Acquired Warning – Important events …

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What are the definitions for Device Health Status?

The device health status displayed provides an insight into the health of your device(s) based on when the platform last received data from the device and the quality of the data event. The Device Health statuses are defined by: Online – Total Online Devices. Number of devices that have communicated at least once in the last …

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