The Search Query feature in the application, allows you to target your searches to specific fields. It also allows you to use Wildcards to search fields that begin with, end with or contain partial values or Sets to search for multiple values in the same field. To help explain this further, let’s start with how …
This FAQ describes the supported web browsers for the platform. Desktop/Laptop Google Chrome (Windows & Mac) Latest stable version supported Mozila Firefox (Windows & Mac) Latest stable version supported Apple Safari (Mac) Latest stable version supported Microsoft Edge (Windows) Latest stable version supported (limited functionality based on browser performance) …
If you have created a new User for your account and they have not received the Welcome email, firstly have them check that the Welcome Email is not in their Junk/Spam folder If it is not in their Junk/Spam folder nor their Inbox, then you can resend the Welcome Email from User Management Read our …
How do I resend a Welcome email to a new User if they have not received it? Read More »
To be able to edit a users account you must be a System Admin User. If you are not you will need to contact the System Admin User(s) under your account to complete the edit. If you are a System Admin User read our Quick Start Guide – How to edit a Users account details to learn …
How do I edit a Users account details/permissions? Read More »
The devices report many different events that are used for tracking, reporting and notifications. These events are grouped into the following categories: General – normal events used for tracking location, movement and usage e.g. ignition and distance interval events Information – Events that confirm a certain informational event e.g. Fence interaction, GPS Signal Acquired Warning – Important events …
What are the definitions of Event Types & Important Events? Read More »
The device health status displayed provides an insight into the health of your device(s) based on when the platform last received data from the device and the quality of the data event. The Device Health statuses are defined by: Online – Total Online Devices. Number of devices that have communicated at least once in the last …
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The Reminders Notifications report provides you with a report to review the reminders that have been met and associated notifications sent by the platform over a selected date range. This report can be used by your fleet or maintenance teams to review what reminders have been met in the last 7-days for example, assisting with …
The Reminders Report provides you with a report to see what reminders you have set on your assets and their status. This report provides a complete overview of all reminders across your fleet and can be used to assist with planning and scheduling your asset servicing or scheduling vehicle registration renewals for example. How to …
The Idle Report provides you with a report to review the idling periods of your assets. The report allows you to see where the asset idled, when the idling period started and stopped and for how long the asset idled. This report can be used to review the amount of idling your assets are doing, …
In the Groups module, you can create, edit and delete groups/sub-groups for your account. Once you have created your group structure, you can start assigning your assets to groups from the Assets module and restrict user visibility using groups in the Users module. This guide covers the following; Planning your Group structure How to create …